Through the entire equipment life cycle, CITIC Heavy Industries (CITIC HIC) provides a broad range of services right from the beginning and consultancy to after-sales support and spare parts supply. Our mineral processing equipment can assist our customers in increased operating efficiency and minimal maintenance, thus yielding a higher profit and staying ahead in their competitive market for the foreseeable future.
- Lifetime service
- With state-of-the-art technology and rich experience, CITIC HIC works through each critical step to individualize the optimal process and performance as per customer needs. Our lifetime service covers equipment installation, testing, maintenance, refurbishing, remote monitoring & diagnosis, upgrading & retrofitting, and performance guarantee.
- Spare parts supply
- We at CITIC HIC offer our original spare parts to help customers minimize their unexpected downtime and operation costs. We use high-grade materials, high-precision machines and advanced processes to produce spare parts adapted to customer specific needs of design and working parameters.
- Mill & crusher liners and wear parts
We strive hard to develop high-efficiency wear-resistant materials and parts to extend the service life of liners and wear parts, therefore obtaining optimal performance of the mineral processing equipment under harsh operating conditions.
CITIC HIC has built long-term cooperative partnership with domestic well-known universities, and combines their strong scientific research strength with our solid theoretical foundation and rich field experience to tackle the tough challenges for the mineral processing equipment.
Based on field monitoring data and our complete database, we are nimble enough to provide solutions tailored to your mining application needs, improving your productivity and profit without additional investment of equipment.
- Global on-site service
- CITIC HIC's service network around the globe and combined technical team of foreign and domestic experts will help you cater the project plan of equipment installation, commissioning and maintenance service, let you away from worries.
- Equipment diagnosis and upgrading
- Our team of passionate engineers will work with customer to analyze process flows and make precise upgrading decisions. Besides, our service of equipment diagnosis can help customer monitor equipment operation state to increase productivity and maximize benefits.
- Pre-sales and after-sales training
- CITIC HIC offers professional and carefully designed pre-sales and after-sales training that helps every operator master the equipment features and operation rules, guaranteeing safe production and smooth running.
- Remote monitoring and diagnosis
- Our engineers can observe the operation status of customer's equipment in real time, and guide customers to timely deal with any issue. Through video communication, our technicians and experts can assist customers or field service personnel in real-time fault diagnosis of equipment to improve the efficiency and accuracy of troubleshooting.
- Product upgrading and retrofitting
- We pride our technical experts and service engineers in their extensive experience and expertise that can support customers to keep their equipment in optimal condition and upgrade their equipment to a better productivity.
- Performance guarantee
- CITIC HIC will evaluate and analyze key performance indicators of the contract, and use targeted management plan to determine all outcomes of the evaluation.
